Terms of Service

RafikiRaffles (the "Site") is operated by RafikiRaffles ("we", "us"), Nairobi, Kenya. You can reach us at hello@taji.co.ke.

RafikiRaffles sells entries to prize draws. Buying a ticket does not guarantee a prize — winners are chosen by a random draw. By buying a ticket you agree to these Terms of Service.

• You must be at least 18 years old. We may ask for proof of age before releasing a prize.
• You must be physically in Kenya when you buy a ticket and when the draw happens.
• You must own and control the Safaricom M-Pesa number you pay with. Shared or borrowed lines are not allowed.
• One person may hold several tickets, but may not use multiple numbers or automated tools to enter.
• Employees of RafikiRaffles and their immediate family, plus anyone involved in running the draws, cannot win.

If we find an entry that breaks this rule, we void it and refund the ticket to the M-Pesa number used.

Cash tickets start at KSh 10; gift and Crown tickets start at KSh 20. Cash awards shown go to one winner per tier; they are not guaranteed returns. Current ticket prices are:

• Crown Jackpot — KSh 20 per ticket
• 65" Smart TV — KSh 20 per ticket
• Galaxy S26 Ultra — KSh 40 per ticket
• iPhone 17 Pro — KSh 50 per ticket
• KSh 1,000 cash — KSh 10 per ticket
• KSh 2,000 cash — KSh 20 per ticket
• KSh 3,000 cash — KSh 30 per ticket
• KSh 4,000 cash — KSh 40 per ticket
• KSh 5,000 cash — KSh 50 per ticket
• KSh 6,000 cash — KSh 60 per ticket
• KSh 7,000 cash — KSh 70 per ticket
• KSh 8,000 cash — KSh 80 per ticket
• KSh 9,000 cash — KSh 90 per ticket
• KSh 10,000 cash — KSh 100 per ticket
• KSh 11,000 cash — KSh 110 per ticket
• KSh 12,000 cash — KSh 120 per ticket

• One ticket equals one entry in that draw. More tickets, more chances.
• You can buy up to 500 tickets in a single order.
• No customer account is required. A confirmed order receipt lists every ticket number. Keep the receipt and its private access code safe.
• With one winner, each ticket has a 1 in N chance, where N is the final number of paid entries in that raffle. For example, 100 paid entries means a 1% chance per ticket; the prize amount does not determine the odds.
• All prices are in Kenya Shillings and include any fees we charge. We can change ticket prices between draws; the price shown when you pay is the price you pay.
• Tickets are only confirmed after your payment is confirmed. No payment, no ticket.
• A draw closes when its countdown reaches zero.

A fixed 25% of the value of every ticket sold on the Site — whatever prize you play for — is added to the Crown jackpot. That is why the Crown grows with every play.

The Crown is drawn at the same time as the other raffles and has 1 winner who receives the entire jackpot. The jackpot amount that counts is the one published at the moment the draw closes.

• Every raffle has exactly 1 winner. There are no runner-up prizes unless we say so on the prize card.
• Winners are selected at random from all confirmed paid entries for that raffle. Each ticket has the same chance of being picked.
• We notify winners by SMS and phone call to the M-Pesa number used to pay, within 24 hours of the draw.
• A winner must confirm their delivery details within 48 hours of first contact. If we cannot reach you, we pick the next entry in the draw and you lose the claim.
• We publish the winner's first name, initials, town and prize on the Site. Tell us if you do not want your photo used; your name may still appear on the winners list.

• Physical prizes are delivered within 21 working days to an address in Kenya. Delivery inside Kenya is on us.
• Prizes are not exchangeable for cash and cannot be transferred, except cash prizes and the Crown jackpot, which is paid to a Kenyan M-Pesa number in the winner's name.
• If a prize becomes unavailable for reasons outside our control, we replace it with something of equal or greater value.
• Prizes are sold new and sealed and carry the manufacturer's warranty. RafikiRaffles is not responsible for the manufacturer's warranty service.
• Any tax a winner owes on a prize is the winner's responsibility.

• Payments are taken by STK push to your Safaricom number and processed by Paystack. We never ask for, and never receive, your M-Pesa PIN.
• You have a few minutes to approve the prompt on your phone. If you cancel it, decline it, or the prompt times out, nothing is charged and no ticket is issued.
• If money leaves your phone but you do not see your tickets, tell us at hello@taji.co.ke with the number you paid from. We check the payment record with Paystack and either add your tickets or start an M-Pesa reversal within 24 hours.
• Only one STK push is sent per order. Do not tap "Pay" repeatedly — it can create a duplicate prompt. If you are charged twice, we refund the extra amount.

Ticket money is not refundable once your ticket is confirmed, because the draw is already running. We do refund you in full, back to the M-Pesa number you paid from, when:

• We cancel a raffle or a draw does not take place.
• Your entry is voided by us for a reason that is not your fault.
• We are unable to supply a prize and you do not accept a substitute.

Refunds are sent within 7 working days of the decision. You can ask us not to enter your payment into a draw that has not started yet, and we will refund it.

You agree not to use bots, scripts, multiple SIMs, stolen numbers or any other trick to get entries, to interfere with the Site or a draw, or to resell tickets. We may block a payment number or void entries that look abusive, and we may hand the matter to the Kenyan authorities.

Tell us about a problem with a draw within 7 days of the draw, and about a payment problem within 7 days of the payment, at hello@taji.co.ke. We reply within 14 days. If you are still unhappy, you can complain to the Kenyan authority that licenses prize draws.

Our decision on the result of a draw is final, except where the law says otherwise.

We run the Site carefully and keep payment records so that draws can be checked. To the extent Kenyan law allows, we are not liable for indirect or special losses, or for losses caused by events outside our control (network outages, M-Pesa or Paystack downtime). Nothing in these Terms limits our liability for fraud, death or personal injury caused by our negligence, or any other liability that cannot be limited under Kenyan law.

We may update these Terms. The version published on this page applies to tickets bought after it is posted. Tickets already bought stay under the terms that applied when you paid.

These Terms are governed by the laws of Kenya, and the Kenyan courts have jurisdiction over any dispute. If one clause is found invalid, the rest still stands.